Key Responsibilities
Project Deployment & Field Execution
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Install and configure PCs, firewalls, network switches, wireless access points, and other hardware at client sites
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Execute infrastructure upgrades and system replacements based on project scope
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Support office relocations, expansions, and new site setups to ensure seamless user experience
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Maintain clean, well-documented, and optimized network closets and server rooms
Inventory & Asset Management
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Track and maintain inventory of hardware across USM facilities
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Manage shipping, receiving, hardware delivery, and responsible equipment disposal
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Reduce stock of unused or outdated client hardware through proper lifecycle management
Client Interaction & Documentation
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Deliver a professional, courteous experience during all on-site visits
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Accurately document system configurations, work performed, and updates within project management systems
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Collaborate with internal teams to ensure all deliverables meet project timelines and quality expectations
Collaboration & Improvement
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Participate in preventative maintenance efforts and suggest process or infrastructure improvements
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Work closely with engineers, project managers, and support staff to deliver exceptional service
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Support additional duties as needed to meet team and client objectives
Travel & Work Environment
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50-75% travel to client sites within the DFW metroplex
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Occasional overnight travel may be required (local/regional only)
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Mileage reimbursement provided for work-related travel
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When not on-site, collaboration from the office is expected (Allen, TX)
Physical Requirements
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Ability to lift and transport equipment up to 40 lbs
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Comfortable working under desks, in network closets, and other varied field environments
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Valid driver's license required
