We are seeking a highly skilled and self-sufficient Level 3/4 Systems Engineer to join our team in Mckinney , TX . The ideal candidate will bring deep expertise in Microsoft cloud technologies especially Azure, Entra ID, Intune, and AVD as well as experience working in a fast-paced MSP environment. This role also includes responsibilities such as solution scoping, technical pre-sales input, and design documentation.
Key Responsibilities:
Microsoft Cloud Engineering:
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Architect, deploy, and support scalable Microsoft Azure environments
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Configure and manage Azure Active Directory, Entra ID, Intune, Autopilot, and Azure Virtual Desktop (AVD)
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Lead cloud migrations, tenant-to-tenant transitions, and Microsoft 365 integrations
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Create and enforce security policies using Intune, Conditional Access, and Endpoint Manager
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Write and maintain automation scripts (preferably in PowerShell) for deployment and management tasks
Design Desk & Project Engineering:
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Serve as a lead technical resource contributing to solution architecture and scoping
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Translate client business needs into scalable technical solutions
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Draft and deliver clear, client-facing Statements of Work (SOWs) and Service Level Agreements (SLAs) with minimal oversight
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Participate in pre-sales calls and technical discovery for prospective clients
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Collaborate with project managers, account executives, and other engineers to deliver successful client onboarding and solution rollout
Support & Escalation:
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Provide Tier 3/4 support for escalated tickets, including networking, server, and identity issues
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Mentor junior engineers and provide technical guidance during project delivery
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Maintain accurate documentation of environments, changes, and standards
Required Skills & Experience:
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5+ years of hands-on experience in a managed services or enterprise IT setting
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Expert knowledge of Microsoft Azure, Intune, AVD, Azure AD/Entra ID, and Microsoft 365
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Strong understanding of Active Directory, DNS, Group Policy, and hybrid cloud environments
- High proficiency in client interaction, technical discovery, and communicating complex solutions clearly
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Ability to self-manage, prioritize, and drive tasks and projects to completion with minimal supervision
Preferred Qualifications:
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Microsoft certifications (AZ-104, AZ-305, MS-100, MS-101, or similar)
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Familiarity with RMM and PSA platforms (e.g., ConnectWise, Kaseya, or Autotask)
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Experience with cybersecurity best practices in Microsoft environments
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Background in network infrastructure, firewalls, or virtualization (VMware/Hyper-V)
Compensation & Benefits:
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Competitive salary commensurate with experience
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Employer-paid on health, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
