We're seeking a skilled and motivated Tier 2+ MSP Engineer to join our growing team. This full-time, hybrid position (3 office/2 remote) is ideal for an IT professional with solid hands-on experience supporting and maintaining client systems in a managed services environment. The ideal candidate will have strong skills in Windows Server administration, networking fundamentals, Microsoft 365, and basic-to-intermediate cloud technologies. This role focuses on resolving escalated service requests, implementing standard solutions, and working closely with Tier 1 staff and senior engineers to ensure client systems run smoothly.
Key Responsibilities
- Support and maintain Windows-based server and workstation environments
- Troubleshoot escalated technical issues related to systems, networking, and cloud services
- Manage Active Directory, Group Policy, user access, and security configurations
- Assist with network administration including LAN/WAN, VPNs, firewalls, and switches
- Support Azure environments including virtual machines, backups, and basic cloud services
- Maintain and support virtualization platforms such as VMware or Hyper-V
- Document systems, processes, and resolutions clearly and consistently
- Collaborate with Level 1 technicians and assist with training and technical guidance
- Deliver professional, responsive customer support aligned with MSP best practices
Required Skills & Qualifications
- Strong MSP background (required)
- 6+ years of hands-on IT support experience in a managed services environment
- Solid experience with Windows Server, Active Directory, and Group Policy
- Working knowledge of networking concepts and troubleshooting
- Experience supporting Azure and virtualization platforms (VMware/Hyper-V)
- Strong troubleshooting and problem-solving abilities
- Ability to manage multiple client environments efficiently
Professional Qualities
- Excellent communication and customer service skills
- Highly organized with strong documentation habits
- Detail-oriented and dependable
- Team-focused with a willingness to learn and grow
- Professional and client-focused mindset
What We Offer
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Competitive salary based on experience
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Health, dental, vision, and life insurance
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401(k) with company matching
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Paid training and certification opportunities
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Supportive and collaborative work environment
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Monday-Friday schedule
