Were seeking a skilled and motivated Tier 2 MSP Engineer to join our growing team. This full-time, in-office position is ideal for an IT professional with solid hands-on experience supporting and maintaining client systems in a managed services environment. The ideal candidate will have strong skills in Windows Server administration, networking fundamentals, Microsoft 365, and basic-to-intermediate cloud technologies. This role focuses on resolving escalated service requests, implementing standard solutions, and working closely with Tier 1 staff and senior engineers to ensure client systems run smoothly.
Key Responsibilities
- Systems Support & Administration: Manage and troubleshoot Windows Server environments, including Active Directory, Group Policy, and file/print services.
- Networking: Support and maintain network devices, firewalls, VPNs, and connectivity issues.
- Microsoft 365 & Cloud Services: Configure and support Microsoft 365 applications, Exchange Online, SharePoint, and Teams.
- Escalation Point: Serve as the primary escalation for Tier 1 technicians, resolving moderately complex technical issues and documenting solutions.
- Project Assistance: Assist senior engineers with system migrations, upgrades, and other infrastructure projects.
- Security & Maintenance: Perform patch management, system monitoring, and basic security hardening.
- Client Interaction: Communicate directly with clients to address issues, provide updates, and ensure excellent service delivery.
Core Qualifications
- 5-7 years of IT support experience, preferably in an MSP or similar fast-paced environment.
- Strong knowledge of Windows Server environments, Active Directory, and Group Policy.
- Working understanding of networking concepts (DNS, DHCP, TCP/IP, firewalls, VPNs).
- Experience with Microsoft 365 administration and basic Azure or cloud technologies.
- Familiarity with virtualization platforms such as VMware or Hyper-V.
- Ability to manage multiple tasks and prioritize effectively in a team-oriented setting.
Professional Competencies
- Communication: Clear and professional in both verbal and written communication.
- Customer Service: Friendly, patient, and client-focused approach.
- Problem Solving: Strong troubleshooting skills and attention to detail.
- Documentation: Accurate in creating and updating technical documentation.
- Teamwork: Collaborative mindset with a willingness to assist colleagues and learn from others.
What We Offer
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Competitive salary based on experience
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Health, dental, vision, and life insurance
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401(k) with company matching
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Paid training and certification opportunities
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Supportive and collaborative work environment
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MondayFriday schedule
