Job Description:
The Senior IT Project Engineer is a senior-level technical resource responsible for designing, implementing, and supporting complex IT projects for clients. This role requires deep expertise across infrastructure, networking, cloud services, and security. It is a hands-on, client-facing position that demands a high degree of technical proficiency, professionalism, and clear communication.
Key Responsibilities:
Project Design & Planning
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Review project scopes and participate in technical pre-sales discussions.
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Provide input on timelines, hardware/software requirements, and implementation strategy.
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Design infrastructure and network solutions that align with client needs and industry best practices.
Project Implementation
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Execute IT projects including but not limited to:
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Microsoft 365 and Azure migrations
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SharePoint setup and data migrations
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Server and network infrastructure deployments
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Firewall and VPN installations
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Backup, disaster recovery, and security solution rollouts
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Ensure smooth handoff to service desk and proactive teams post-implementation.
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Adhere to established change control and documentation procedures.
Client Communication
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Act as a technical resource during project kickoff and update meetings.
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Provide consistent status updates and coordinate with project management and client stakeholders.
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Deliver end-user training or documentation as needed.
Documentation & Handover
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Maintain comprehensive project documentation in IT Glue and ConnectWise (or equivalent systems).
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Ensure all configurations, credentials, and diagrams are properly recorded.
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Conduct internal handoffs to service teams with complete project knowledge transfer.
Key Performance Indicators (KPIs):
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Project CSAT
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Projects Completed as Budgeted
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Projects Completed as Scheduled
