We are seeking a highly organized and detail-oriented Project Coordinator to manage the Design Desk process and ensure the timely, accurate communication of project plans with clients. This role is critical in driving efficiency, maintaining up-to-date project plans, and fostering seamless collaboration between internal teams and clients.
(This is part-time, at least 20-25 hours with possibility of fulltime after performance reviews)
Key Responsibilities
Design Desk Management:
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Oversee and operate the Design Desk process to create "shovel-ready" work packages for the professional services team.
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Coordinate with internal stakeholders to gather technical requirements, documentation, and resources for project preparation.
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Develop and maintain a repository of standardized templates, checklists, and workflows to streamline the Design Desk process.
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Ensure accurate scoping and delivery timelines for all project designs.
Project Plan Coordination:
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Create, update, and maintain detailed project plans, schedules, and milestones.
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Collaborate with the Professional Services team to track project progress and address any roadblocks or resource gaps.
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Monitor timelines and budgets to ensure projects remain on track and within scope.
Client Communications:
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Serve as the main point of contact for project updates and communication with clients.
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Provide regular progress reports, manage client expectations, and address questions or concerns.
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Organize and lead client status meetings to review milestones, changes, and deliverables.
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Document meeting minutes, action items, and next steps to ensure alignment between internal teams and clients.
Other Duties as Assigned
Qualifications
Education:
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Bachelors degree in Business Administration, Project Management, or a related field (preferred).
Experience:
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2+ years of project coordination or management experience, preferably in IT or professional services.
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Familiarity with Monday.com or similar project management tools.
Skills:
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Strong organizational skills with exceptional attention to detail.
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Excellent written and verbal communication abilities.
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Proficient in Microsoft Office Suite, including Excel and PowerPoint.
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Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Preferred Experience
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Knowledge of the TruMethods framework or similar IT management philosophy.
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Understanding of managed services, IT operations, or professional services projects.
Key Attributes for Success
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Proactive problem-solver who thrives in collaborative environments.
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Strong interpersonal skills to build and maintain positive client relationships.
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Ability to translate technical concepts into client-friendly language.
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Adaptable and open to change, with a focus on driving process improvements.
