One of our MSP clients is seeking a proactive and detail-oriented Project/ Operations Coordinator to support our growing team. This pivotal role ensures smooth day-to-day operations, fosters internal collaboration, and enhances client satisfaction in a fast-paced, service-focused environment.
Location:
Charlotte, North Carolina
Schedule:
Full-time, Day Shift | Status:
Exempt
Key Responsibilities
Operations Coordination
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Support daily operations to uphold efficiency and compliance.
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Promote cross-departmental communication to resolve issues quickly.
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Assist in shaping and applying operational procedures.
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Organize team meetings and client visit logistics.
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Track ticket boards across departments to ensure timely client communication.
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Support equipment procurement and manage inventory processes.
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Handle check deposits using the online banking system.
Project Coordination
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Plan and manage internal and client-facing IT projects from start to finish.
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Collaborate with engineers to develop timelines, budgets, and documentation.
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Coordinate resources, task assignments, and stakeholder communication.
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Track progress, address project deviations, and recommend process improvements.
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Types of projects include:
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Internal IT initiatives
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Client onboardings
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Network upgrades (firewalls, switches, wireless)
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Server migrations and upgrades (on-prem & cloud)
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Microsoft 365 and Azure migrations (Exchange, SharePoint, Teams, Azure AD)
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Qualifications
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Proven experience coordinating IT projects, ideally in an MSP environment.
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Strong understanding of project management methodologies and tools.
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Exceptional organization, communication, and multitasking skills.
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Ability to excel under pressure while maintaining a client-first approach.
Key Performance Indicators (KPIs)
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Customer Satisfaction (CSAT) on Projects
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Projects Delivered on Time and Within Budget
Perks & Benefits
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Medical, Dental, and Vision Insurance 100% employer-paid for employees
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Long-Term Disability & $10,000 Life Insurance Fully covered
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401(k) with Company Match Eligibility at one year with progressive match up to 4%
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Paid Time Off (PTO)
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Begins accruing at 90 days
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2 weeks in year one, 3 weeks starting year two
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Unused PTO is paid out annually at anniversary
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If you're ready to grow with a company that values operational excellence and strong client relationships, wed love to hear from you!
