Position Summary
The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives.
This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra ID implementations, network deployments, VLAN configurations, and security enhancements, ensuring successful delivery and a high-quality client experience.
Key Responsibilities
Project Design & Implementation
- Assist in the design and execution of cloud and on-premise solutions across client environments
- Support project delivery for:
- Microsoft 365 migrations (Exchange, Teams, SharePoint)
- Azure AD / Entra ID implementations
- Virtual Desktop Infrastructure (VDI) environments
- Backup and disaster recovery solutions
- Collaborate with Project Managers to build and execute detailed project plans
- Research and apply best practices for implementation, scalability, and security
Networking & Security
- Design and configure LAN/WAN environments, including:
- VLANs and network segmentation
- Routing and switching
- Firewall configuration and access control policies
- Implement and support secure network architectures aligned to business requirements
- Troubleshoot complex network and server-related issues
- Support secure remote access, VPNs, and mobile device connectivity
Cloud & Systems Engineering
- Deploy and manage:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Entra ID / identity and access management
- Endpoint and mobile device management solutions
- Support Windows environments, server infrastructure, and hybrid cloud integrations
- Assist in cloud security implementations and policy enforcement
Client Support & Communication
- Communicate directly with clients regarding:
- Project timelines
- Progress updates
- Scheduled changes or outages
- Provide white-glove support during project execution and transitions
- Assist in developing business cases and recommending technology solutions that improve efficiency, scalability, and security
Advanced Troubleshooting & Escalation
- Troubleshoot and resolve advanced server, network, and cloud issues
- Provide escalation support to both proactive (project) and reactive (service desk) teams
- Document issues, solutions, and configurations in detail
- Deliver internal knowledge sharing and training on implemented solutions
Vendor & Solution Collaboration
- Work with third-party vendors and partners to resolve issues and deploy solutions
- Evaluate and recommend new technologies to enhance client environments
Technical Requirements
- Strong understanding of:
- Networking (TCP/IP, VLANs, routing, switching, WAN/LAN)
- Network security principles and firewall configurations
- Experience with:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Azure / Entra ID
- Windows Server environments
- Backup and disaster recovery solutions
- Familiarity with:
- Remote access technologies (VPN, RDP, etc.)
- VOIP systems and mobile device management
- Ability to design and implement business-grade IT solutions and network architectures
Qualifications
- Bachelor's degree in Computer Science or related field (preferred)
- Experience in an MSP or project-based IT environment strongly preferred
- Strong ability to:
- Multi-task and manage competing priorities
- Adapt quickly in fast-paced environments
- Troubleshoot complex technical issues effectively
- Excellent communication, customer service, and interpersonal skills
- Self-motivated with a strong sense of ownership and accountability
Success Profile
- Strong project execution mindset with attention to detail
- Ability to work both independently and collaboratively
- Client-first mentality with strong communication skills
- Comfortable operating in structured, process-driven MSP environments
