Culture Fits is excited to be recruiting on behalf of a reputable Managed Services Provider (MSP) that is known for delivering outstanding IT services, cybersecurity, and cloud solutions. This MSP is looking for a Technical Account Manager (TAM) to join their growing team and serve as a trusted advisor for their clients.
Role Overview
As a Technical Account Manager, you will be the bridge between technology and business strategy. You'll develop strong client relationships, create IT roadmaps, and ensure services are driving measurable value. This is a dynamic role for someone who thrives in both technical conversations and executive-level discussions.
Key Responsibilities
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Act as the primary client advocate, ensuring alignment between IT services and business goals
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Lead Quarterly Business Reviews (QBRs) and present strategic IT roadmaps and budgets
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Partner with service delivery teams to resolve escalations and maintain smooth operations
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Proactively identify areas to improve security, cloud adoption, and IT efficiency
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Guide clients through compliance, modernization, and lifecycle planning
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Foster long-term relationships that drive retention and growth
Qualifications
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3+ years in a TAM, vCIO, Systems Engineer, or similar role (MSP experience strongly preferred)
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Strong knowledge of Microsoft 365, Azure, networking, and cybersecurity fundamentals
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Excellent communication and client relationship management skills
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Ability to translate technical concepts into clear business value
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Certifications (Microsoft, CompTIA, ITIL, etc.) are a plus
What's In It for You
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Competitive salary + incentives
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Health, dental, and vision benefits
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Professional development and certification support
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Career growth with a respected MSP
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Collaborative, client-focused culture
