About t   he Role
Our MSP client is seeking a client-facing Technical Account Manager to own and grow relationships within a portfolio of mid-market businesses. This role sits at the intersection of technology, strategy, and revenue—acting as a trusted advisor to clients while identifying opportunities to expand services, improve outcomes, and increase account value.
The ideal candidate is comfortable having strategic conversations with business owners and IT leaders, understands how to translate technical concepts into business value, and is motivated by long-term account growth rather than transactional sales.
What You'll Be Responsible For
Client Strategy & Relationship Management
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Serve as the primary point of contact for assigned mid-market client accounts
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Build trusted advisor relationships with decision-makers and stakeholders
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Lead regular account reviews, roadmap discussions, and strategic planning sessions
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Align client business goals with technology strategy and MSP offerings
Revenue Growth & Sales Enablement
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Identify upsell and cross-sell opportunities across managed services, cloud, security, and projects
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Drive renewals, expansions, and long-term agreements within existing accounts
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Partner with internal sales, vCIO, and technical teams to scope and propose solutions
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Own the commercial success of assigned accounts, including retention and growth
Technical & Operational Alignment
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Understand client environments well enough to guide conversations and set expectations (hands-on engineering not required)
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Translate client needs into actionable requirements for internal delivery teams
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Ensure projects, changes, and escalations are communicated clearly and followed through
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Advocate internally on behalf of clients to ensure high-quality service delivery
Account Health & Communication
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Monitor account satisfaction, risks, and service trends
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Proactively address concerns before they escalate
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Maintain accurate documentation, notes, and forecasting in the CRM
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Provide leadership with visibility into account performance and pipeline
What Were Looking For
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Experience managing and growing mid-market client relationships
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Background in an MSP or IT services environment strongly preferred
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Ability to confidently discuss infrastructure, cloud, security, and managed services at a business level
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Strong consultative selling skills focused on outcomes and value—not features
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Excellent communication, presentation, and stakeholder management skills
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Comfortable balancing relationship management with revenue responsibility
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Organized, accountable, and proactive in follow-up
Success in This Role Looks Like
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High client retention and strong Net Revenue Retention (NRR)
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Consistent identification and closing of expansion opportunities
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Clients view you as a strategic partner, not a vendor
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Internal teams receive clear direction, expectations, and context
Why This Opportunity
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Ownership of meaningful mid-market accounts with room to grow
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Collaborative environment between sales, delivery, and leadership
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Emphasis on long-term relationships over short-term transactions
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Clear path for advancement into senior account leadership or vCIO-style roles
