Senior Project Engineer (Tier 3)
Role Summary
The Senior Project Engineer (Tier 3) is a highly experienced individual contributor responsible for delivering complex technical projects, serving as a top-tier escalation point, and providing deep technical mentorship to the engineering team. This role is not responsible for overall project management, but collaborates closely with Project Managers, vCIOs, and Service Managers to ensure successful implementation of scopes of work. The Senior Project Engineer excels at hands-on execution, resolving escalated issues, and driving technical standards that align with a cybersecurity-first approach and client mission objectives.
Primary Duties
Project Execution
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Execute defined scopes of work with minimal oversight, ensuring technical accuracy, security alignment, and documented results.
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Collaborate with Project Managers and/or the Director of Service Operations to provide accurate estimates, identify technical risks, and deliver tasks on time.
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Provide status updates on assigned project tasks and work closely with Project Managers, Engineers, and Service Managers.
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Identify risks or blockers during project execution and escalate appropriately.
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Own complex project workstreams such as cloud migrations, advanced networking/security deployments, M365/Azure transformations, and Intune/Autopilot rollouts.
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Provide accurate and timely technical documentation, implementation plans, and client-facing deliverables.
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Participate in the technical project process from kickoff through completion, ensuring all milestones, scope, and deadlines are met.
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Coordinate with other project resources (Tier 1 and Tier 2 engineers, support staff, vendors, etc).
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Ensure all project documentation, testing, and client communications are accurate and complete.
Escalation & Mentorship
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Serve as the final escalation point for high-priority or unresolved issues passed up from Tier 1 and Tier 2 engineers.
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Actively coach and upskill Tier 1 and Tier 2 engineers through side-by-side troubleshooting, knowledge-sharing, and technical walkthroughs as opportunities arise.
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Develop troubleshooting guides and documentation to reduce repeat escalations.
Solutions Architecture
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Architect solutions as assigned by the Project Manager, ensuring scalability, security, and alignment with client business goals.
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Contribute to the development and enforcement of best practices, security baselines, and compliance frameworks (CIS v8, NIST, HIPAA, etc.).
Qualifications
Education & Technical Experience
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7+ years of relevant hands-on IT support experience in a helpdesk, MSP, or technical support environment.
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Microsoft Cloud & Azure Expertise Advanced administration of Microsoft 365, Azure AD, hybrid identity, Azure IaaS/PaaS/SaaS, security tools (Defender, Sentinel), and compliance solutions.
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Endpoint Management Deep experience with Intune, Autopilot, device provisioning, policy enforcement, compliance, and zero-touch deployment at scale.
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Networking & Security Strong enterprise networking (routing, switching, VLANs, firewalls, VPN/SD-WAN), with applied knowledge of frameworks (CIS, NIST, HIPAA) and tools (EDR, SIEM).
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Certifications Microsoft Azure Solutions Architect Expert, Microsoft 365 Security Administrator, Endpoint Administrator (Intune/Autopilot), plus advanced networking/security (CCNP or similar). CISSP, CISM, and PMP preferred.
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Familiarity with backup systems, EDR platforms, and RMM tools.
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Experience with ConnectWise Manage, Automate, ScreenConnect, or similar tools preferred.
Soft Skills
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Strong verbal and written communication skills.
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Ability to manage multiple tasks and prioritize in a fast-paced environment.
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Self-starter with a continuous learning mindset.
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Team player with mentoring capabilities.
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Highly organized, detail-oriented, and customer-service driven.
Work Schedule
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Standard coverage for the 8am5pm EST shift.
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Position includes participation in a rotating On-Call shift from 5pm10pm (Weekdays) and 8am5pm (Weekends/Holidays) to respond to after-hours emergency requests.
Work Location
This is a hybrid position that requires in-office attendance at the organizations local headquarters, with flexibility for remote work when appropriate.
